Strategic Executive Profile
I am a strategic operations leader with a 15-year track record of building and scaling high-performing,
customer-centric organizations within the B2B SaaS and FinTech sectors. I specialize in bridging the gap between complex operational infrastructure and superior customer value realization.
Throughout my career, I have focused on transforming customer success from a reactive support function into a proactive revenue driver. My approach combines analytical rigor—leveraging data-driven health scoring and automated workflows—with a deep commitment to building trust-based enterprise relationships.
Key Strategic Pillars:
- Customer-Centric Growth: Expert in driving Net Revenue Retention (120%+) and significant churn reduction (30%) through structured playbooks and value-based engagement.
- International Operations: Proven ability to lead multifunctional, geographically distributed teams across Europe, the US, and Asia, managing portfolios up to $80M ARR.
- Regulated Environments: Deep domain expertise in navigating compliance-heavy landscapes including BaFin-regulated entities, global payments, and data governance (GDPR/PCI-DSS).
- Operational Scalability: Skilled in designing organizational structures that support rapid growth without sacrificing service quality.
- AI-Driven Transformation: Currently completing AI Strategies for Business Transformation at Kellogg School of Management, focusing on leveraging AI to enhance operational efficiency and customer value.
Current Focus: I am currently delivering high-impact fractional leadership through
Customer Launchpad, helping organizations stabilize and scale their customer operations. I am actively seeking permanent executive opportunities where I can leverage my international experience and AI-strategic insights to drive sustainable, customer-centric business transformation.
Gordon Langmann • Ingendorfer Höhe 17 • 50259 Pulheim • Germany
Email: gordon@gordonlangmann.eu •
LinkedIn: View Profile
